The fraud event reporting officer receives and processes calls from people claiming to be victims of fraud and prepares the event report for investigation purposes. This officer also informs complainants on the procedure to follow and about other organizations that may help them in resolving their problems. This officer may also direct people to other legal recourse if fraud is not involved.
The officer's responsibilities also include storing and disposing of, according to the defined standards, the various effects collected in investigations (video cassettes, invoices and any other relevant document).