911 Emergency Centre
The Ville de Montréal 911 Emergency Centre serves as a portal for all emergency calls made on the island of Montréal, providing service to a population of 1.8 million residents.
Everyone who calls 911 is asked a few questions to help the dispatcher accurately establish the type of emergency and send the right responders to the appropriate location.
The 911 Emergency Centre plays a critical role in the organization of emergency services on the island. Cleary 911 is not an information service. People who need information about a municipal service are invited to dial 311.
911 Mission
To receive and process all emergency calls from the public and from emergency responders, in order to dispatch the proper response with the goal of safeguarding individuals, the public and property.
What to do?
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When seconds count - Informative brochure
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