Information Sheet
Identity Fraud (Impersonation)
Impersonation involves stealing or misappropriating someone's identity, living or dead, for the purposes of acquiring goods or some other advantage or cheating someone.
Impersonation is often used to commit fraud.
For example:
- A transaction made using information from a credit card
- Withdrawal of money using a stolen debit card
- Paying with a forged cheque
- Sign your credit cards as soon as you receive them.
- Never lend your credit cards.
- In case of loss, theft or irregularities on your monthly credit card statement, immediately cancel all credit cards with the issuing institutions.
- Destroy any document with your personal information on or within it, such as receipts, invoices, official correspondence from the government or financial institutions which you do not need anymore, using a shredder or by cross cutting. Do not throw them in publicly accessible garbage bins.
- Never give personal information such as your social insurance number, date of birth or credit card number over the phone unless you initiated the contact.
- Choose a PIN that is hard to guess and do not write it down anywhere.
Advice for retailers
Please refer to the credit card fraud prevention information.
To verify a customer's identity:
- Ask for photo ID: driver's licence, healthcare card, etc.
- Check the authenticity of the ID cards by comparing them with your own.
- Take note of the physical description of the customer on their driver's licence: it should match the customer's appearance.
- Contact the national credit reporting agencies to find out whether the card you have been given is authentic: Equifax Canada : 1-800-465-7166 / TransUnion : 1-877-713-3393
- Phone the customer's home or office to find out whether they're there.
- If you think you are dealing with a fraudster, call 911 immediately.
