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File a complaint against a police officer or a civilian employee

Several mechanisms exist for citizens to file a complaint against a SPVM police officer or civilian employee. Different legal and regulatory frameworks apply to the two cases.

FILE A COMPLAINT WITH THE SPVM AGAINST A POLICE OFFICER

SPVM police officers serve with the goal of maintaining public trust in the police. To do so, they conduct interventions in compliance with rights guaranteed under charters. They also comply with rules laid down by the Police Act, the Code of ethics of police officers and the By-law respecting the internal discipline of SPVM police officers.

All citizens may file a complaint directly on the SPVM website and it will be received by the SPVM Bureau du service à la clientèle. They may also file a complaint by going to or calling their neighbourhood police station.

The complaint will be forwarded to the head of the unit where the police officer works.

The head of the unit will contact the complainant within 72 hours to identify the nature of the complaint. He will oversee the handling of the complaint and inform the complainant about the measures taken.

The complaint will be forwarded to the Service des affaires internes if it involves one of the provisions of the By-law respecting the internal discipline of SPVM police officers.

If the complaint relates to conduct in violation of the Code of ethics of Québec police officers, the SPVM will inform the citizen in writing of the rights afforded by the Police Act to file a complaint with the Commissaire à la déontologie policière. In addition, it will inform the Commissaire about the complaint received by sending him a copy of this document.

Depending on the nature of the complaint, it may be forwarded to the appropriate bodies (e.g.: Bureau des enquêtes indépendantes, Directeur des poursuites criminelles et pénales).

> Contact the SPVM if you want to file a complaint

FILE A COMPLAINT WITH AN INDEPENDENT ORGANIZATION

File a complaint against a SPVM police officer with an independent organization

Commissaire à la déontologie policière

The Commissaire à la déontologie is an independent government organization. He receives and examines complaints filed against police officers, wildlife protection officers, roadside inspectors and UPAC investigators who violate the Code of ethics of Québec police officers.

> Contact the Commissaire à la déontologie policière if you want to file a complaint

Commission des droits de la personne et des droits de la jeunesse (CDPDJ)

The Commission des droits de la personne et des droits de la jeunesse is an independent organization. Its role is to inform the public about rights recognized by laws and carry out investigations in cases of discrimination and exploitation.

> Contact the CDPDJ if you want to file a complaint

FILE A COMPLAINT AGAINST A SPVM CIVILIAN EMPLOYEE

FILE A COMPLAINT WITH THE SPVM

All citizens may file a complaint directly on the SPVM website and it will be received by the SPVM Bureau du service à la clientèle. The complaint will be forwarded to the head of the unit where the employee works. The head of the unit will contact the complainant within 72 hours to identify the nature of the complaint. He will oversee the handling of the complaint and inform the complainant about the measures taken.

Contact the SPVM if you want to file a complaint

FILE A COMPLAINT WITH THE CONTRÔLEUR GÉNÉRAL

Citizens can also file a complaint with the Contrôleur général de la Ville de Montréal. The role of the Contrôleur général is to ensure application of the Code de conduite des employés de la Ville de Montréal and promote ethical conduct by its employees respecting Montréal’s values. If you wish to report the conduct of an employee which you think violates the rules of the Code de conduite or ethics standards, you can contact the Contrôleur général by phone at 514 872-2000 or by email at cg@montreal.qc.ca.