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Alarms

Police Officers from the Service de police de la Ville de Montréal respond to nearly 30,000 alarm calls every year.

95% of these calls are false alarms.

The consequences of this situation are a concern:

  • The SPVM spends significant amounts responding to false alarms
  • The time officers spend on these calls cannot be dedicated to other types of intervention (such as crime prevention programs)

What is a false alarm?

An alarm is false when it is triggered unnecessarily, incorrectly or for a reason other than the intended use of the device. This includes alarms set off by tests that generate a 911 call, by defective or substandard equipment, or by bad weather, excessive vibrations, power failures or neglect.

What is a “burglar” alarm?

A “burglar” alarm is an alarm that may or may not be connected to a security monitoring centre and that is triggered automatically by a surveillance device in response to noise, movement or a break-in. It could also be an alarm triggered by a “panic button” used to signal the presence of a burglar.

What is an “armed robbery” alarm?

An “armed robbery” alarm is an alarm triggered by a person to inform a monitoring centre that an armed robbery is underway.

Alarm dispute?

For any dispute regarding an alarm, please contact SPVM's SAGA section at 514-280-7242.

Administrative fees

False alarm calls may involve administrative fees.

Rates in effect
(non-taxable)

• Commercial armed robbery:

1st call: $412
2nd call: $578
3rd call (and subsequent): $831

• Residential burglary:
- 1st call: N/A
- 2nd call: $92
- 3rd call: $140
- 4th call (and subsequent): $177

• Commercial burglary:
- 1st call: N/A
- 2nd call: $183
- 3rd call: $274
- 4th call (and subsequent): $364

Method of payment

There are several ways to pay your bill:

  • At most financial institutions
  • At an Accès Montréal office
  • Online, by using the reference number located on the top-left end of your original bill
  • By mail (as indicated on the ticket) to:

Ville de Montréal
C.P. 11043
Succ. Centre-Ville
Montréal (Québec) H3C 5L8

Note: In all cases, the bill is required.

For information, you may:

  • Contact your alarm company
  • Call the SPVM Section SAGA at 514 280-7242 

Frequently asked questions

How many false alarms can we have before being billed?

For commercial and residential burglar alarms, a bill is issued on the second false alarm. For armed robbery alarms, a bill is issued on the first false alarm.

If fees are only charged on the second false alarm, why did I receive an invoice for our first false alarm?

You probably received an invoice for a commercial armed robbery alarm, which is charged even for the first false alarm.

I thought I would only be charged for the third false alarm.

Fees have been charged for second false alarms on residential or commercial burglar alarms since the adoption of By-law 128, in 1997.

I received a fine for a second false alarm, but my last alarm was last year.

Our system calculates the year beginning on the date of the first false alarm. False alarms are removed from the file one year after they occur.

How can I pay my bill?

There are three ways to pay your bill:

  • If you have the original invoice, you can pay it at a bank;
  • You can also pay at an Accès Montréal office. To find the nearest Accès Montréal office, call 311;
  • You can pay Online, by using the reference numbre located on the top-left end of your original bill;
  • You can also mail your cheque to:

Ville de Montréal
C.P. 11043
Succ. Centre-Ville
Montréal (Québec)  H3C 5L8

How long do I have to pay the bill?

You have 35 days to pay.

Will interest be charged if I do not pay my bill on time?

Interest will be charged at an annual rate of 9% after the due date.

I received a non-payment letter, but the cheque I sent has already been cashed.

Please call Service des Finances de la Ville de Montréal at  514 872-3867 for this or for any other questions concerning interest charges or your account balance.

I was charged for a false alarm, even though I was actually robbed. Why?

If you were the victim of a break-and-entry, an attempted burglary or a misdemeanour that triggered your alarm system, please called 911 to file an event report even if you do not plan to submit a claim with your insurance company. 

If you already have an event number, please contact us at  514 280-7242 or by email to provide us with your client number or address and the event report number. We will then be able to remove the false alarm from your file, whether or not there are fees attached to it.

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