Access to Information

Important Notice

Please note that we are currently behind schedule in the processing of the requests.

Thank you for your understanding.

Access to SPVM documents

ARCHIVES AND ACCESS TO INFORMATION

How to submit an access to information request

To request a copy of any operational document document held by the SPVM (event report, 911 calls, incident report, etc.), fill out the Event report request form intended for this purpose. (Click on the link) or send a written request, including:

• your contact information (last name, first name, address, telephone number, date of birth, etc.)
• a handwritten signature
• a copy of a government-issued piece of identification (for example: heath card, driver's licence, or passport). The copy must be clearly legible.
• the fees for processing the request (*see the section “Applicable fees” below)

It must be as specific as possible, so that the desired documents can be identified and located.

• If you would like an event or incident report, please specify:

The event number, if known
The nature of the event (accident, assault, mischief, etc.)
The date or period during which the incident occurred
The address where the incident occurred

• If you would like a copy of 911 calls, please specify:

The call number, if known
The nature of the event (accident, assault, mischief, etc.)
The date or period during which the incident occurred
The address where the incident occurred
The telephone number from which the call was placed

Attention: For an audio recording of a call, additional fees apply.

For a copy of any administrative document held by the SPVM (table, report or list). send your request in writing, including:

• your contact information (last name, first name, address, telephone number)
  
• the documents requested. The request must be as specific as possible, so that the desired documents can be identified and located. 

For this type of request, you do not need to send a copy of an ID.

Where to send the request

You can send your request

• by email: responsable.information@spvm.qc.ca
• by fax: 514 -280-2985
• by mail*:

Archives and access to information
P.O. Box 47583 RPO Plateau Mont-Royal
Montréal, QC
H2H 2S8

*Attention: this is a mailing address. There is no customer service counter.

Applicable fees

Please note that fees apply [1] for the reproduction of the following documents : 

• Event report: $17,25
• Call card of a 911 call: $0,42 a page
• Audio recording of a 911 call: $17,25 a disc
• Copy of an administrative document: $0,42 a page

For example, if you wish to obtain:

• One (1) event report at $17,25
• One (1) 911 call card of 3 pages at $0,42 a page
• One (1) audio recording of a 911 call at $17,25

The fees will add up to $35,76 (the fees are exempt from taxes).

There are several payment methods available to cover the fees:

• A bank cheque made to the order of Ville de Montréal
• A money order made to the order of Ville de Montréal
• By Credit card

[1] In compliance with the Regulation respecting fees for the transcription, reproduction or transmission of documents or personal information

Restrictions to right of access

Submitting a request for access does not guarantee that you will obtain the desired documents.

The SPVM may refuse to transmit a document or confirm its existence if it contains, for example, information that may interfere with an investigation being conducted, reveal investigation methods, place an individual in danger or cause harm to an individual who provided the information or who is involved in this matter.

Time frame

The time frame set out by the Act respecting Access to Documents is no later than 20 days following receipt of the request, either by giving access to the documents requested, explaining why the documents are not accessible, or referring the requester to the appropriate organization.

In some cases, an additional 10-day delay may be required to process a request.

Recourses

In the event that your request is denied in whole or in part, or if the response you are given is not to your liking, you can request a review from the Commission d'accès à l'information.

• Notice of recourse - Commission d’accès à l’information
• Act respecting access to documents held by public bodies and the protection of personal information - Publications Québec

H2H 2S8.